E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions

E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions

Nguồn: Procedia - Social and Behavioral Sciences 229 (2016) 427 – 443
Cemal Zehir, Elif Narcıkara, (2016).

Abstract

         With the raise of internet retailing, service quality of e-retailers has been recognized as an important factor in determining success levels of e-commerce ventures. New shopping habits resulted in a growing number of studies about customer satisfaction, trust, acceptance, service quality, customer perceptions and customer loyalty. Our paper examines the above-mentioned topic in Turkish e-business context. We applied our survey to 645 customers using the most popular 10 online retailers in Turkey,  with the aim of understanding relationships between E-Service Quality, Perceived Value, Recovery Service Experiences and Loyalty intentions. We wanted to see the effects of recovery services during nonroutine encounters of customers with the sites as well as e-service quality’s effects on routine encounters. According to the results of our study, we can infer that there is a strong relationship between E-service Quality and Loyalty Intentions and Perceived Value act as a mediator between them.

Keywords: E-Service Quality; E-Recovery Service Quality; Perceived Value; Loyalty Intention.

Link tải file đầy đủ: E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions

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Knowledge model for emergency response based on contingency planning system of China

Knowledge model for emergency response based on contingency planning system of China

Nguồn: International Journal of Information Management 46 (2019) 10–22
Zi-jian Ni, Lili Rong, Ning Wang, Shuo Cao, (2019).

Abstract

         China is severely exposed to natural hazards. Currently, there are more than 5.5 million contingency plans for handling various incidents. Similar to those produced in other countries, the paper-based plans in China are limited in that emergency responders cannot easily extract helpful information for them. In this paper, a knowledge based system will be proposed for providing different stakeholders with helpful information in the emergency response. The conceptual model is the core for the whole system, which can link plans in the physical world and the ontology in the cyber world.

Keywords: Conceptual model, Ontology, Documentary analysis, Top-level ontology, Nary relation

Link tải file đầy đủ: Knowledge model for emergency response based on contingency planning system of China

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Central or peripheral? Cognition elaboration cues’ effect on users’ continuance intention of mobile health applications in the developing markets

Central or peripheral? Cognition elaboration cues’ effect on users’ continuance intention of mobile health applications in the developing markets

Nguồn: International Journal of Medical Informatics 116 (2018) 33–45
Yuan Chen, Lvle Yang, Min Zhang, Jun Yang, (2018).

Abstract

         Purpose: Cognition elaboration cues play critical roles in the innovation diffusion process of Internet innovative products. This paper aims to theorize and examine how central cognition elaboration cue and peripheral cognition elaboration cue impact users’ continuance intention of mobile health applications in the context of the developing markets.
        Design/methodology/approach: Applying the elaboration likelihood model as the basic theoretical framework, this paper proposed the hypotheses and research model to explore the internal formation mechanism of users’ continuance intention of mobile health applications. And the moderating effect of privacy concern was especially studied under the context of the developing market. The empirical investigation (N = 284) collects research data through questionnaire by selecting a certain mobile health application from Chinese markets.
        Findings: The results show that, both perceived usefulness and trust positively affect users’ continuance intention. For central route, doctor’s service quality and doctor’s information quality positively influence perceived usefulness. For peripheral route, app’s reputation and app’s institution assurance significantly promote users’ trust. What’s more, for the moderating effect, privacy concern can enhance the impact of perceived usefulness on continuance intention and strengthen the effect of trust on continuance intention to a great extent.
        Originality/value: This paper is one of the first studies to focus on users’ continuance intention of mobile health apps with the moderating effect of privacy concern in the developing markets. It is valuable to develop the study from the perspective of process-oriented to persuasion to explore users’ behavioral intention.

Keywords: Mobile health application, Continuance intention, Cognition elaboration cues.

Link tải file đầy đủ: Central or peripheral? Cognition elaboration cues’ effect on users’ continuance intention of mobile health applications in the developing markets

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What factors in fluence the mobile health service adoption? A meta-analysis and the moderating role of age

What factors in fluence the mobile health service adoption? A meta-analysis and the moderating role of age

Nguồn: International Journal of Information Management 43 (2018) 342–350
Yang Zhao, QiNi, Ruoxin Zhou, (2018).

Abstract

         As an emerging field in the healthcare industry, mobile health service has been paid more and more attention in recent years. To explore the key determinants of individual attitude and behavioral intention, this study, based on 35 related empirical researches, conducted a meta-analysis to develop a comprehensive framework regarding the adoption of individual mobile health services and analyzed the moderating effect of age. Through descriptive statistics, reliability statistics, and correlation analysis, the results of meta-analysis indicate that perceived usefulness, perceived ease of use, perceived vulnerability and perceived severity all have significant impacts on individual attitude, while perceived usefulness, perceived ease of use, subjective norm, trust, perceived risk and attitude significantly influence behavioral intention. The moderator analysis confirmed that different age groups have specific moderating e ffects on mobile health services adoption, and results suggest that perceived ease of use, perceived vulnerability and perceived severity are more important factors for middle aged and older users to use mobile health services.

Keywords: Mobile health services, Individual adoption behavior, Meta-analysis, Moderating effects

Link tải file đầy đủ: What factors in fluence the mobile health service adoption? A meta-analysis and the moderating role of age

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The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective

The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective

Nguồn: International Journal of Information Management 44 (2019) 178–193
Wei-Tsong Wang, Wei-Ming Ou, Wen-Yin Chen, (2019).

Abstract

         Vendors of mobile communication applications/services (apps) aim at improve their designs to attract and retain users, and thus achieve the critical mass needed to ensure the success of their services. Despite the significant number of prior mobile service studies, few works have examined the effects of inertia and satisfaction on the users’ continuance intention with regard to specific mobile communication apps from a mobile service quality perspective. By integrating the mobile service quality framework, inertia, and user satisfaction, this study develops a model for interpreting the development of the continuance intention of users of mobile communication apps. Data collected from 238 users of such apps provided support for the model. The results indicated that interaction quality, environment quality, inertia, and user satisfaction are key determinants of continuance intention, while outcome quality is not. The theoretical and practical implications of this work are discussed.

Keywords: Mobile communication applications, Mobile service quality, Inertia, User satisfaction, Continuance intention

Link tải file đầy đủ: The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective

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Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation

Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation

Nguồn: International Journal of Information Management 44 (2019) 65–75
Sujeet Kumar Sharma, Manisha Sharma, (2019).

Abstract

         Mobile banking (m-banking) has emerged dynamically over the years due to consumers' increased use of mobile technologies, their ever-growing lifestyle choices and also the several different economic factors. This paper proposes a new research model by extending the DeLone & McLean information systems (D&M IS) success model to understand users’ actual usage of m-banking. The research model was tested and validated using data collected by survey from 227 Omani residents. This study employed a two-staged analytical approach by combining structural equation modeling and neural network analysis. The results divulge that satisfaction and intention to
use stand as two important precedents of actual usage, and the satisfaction also mediates the relationship between service quality, information quality and trust with intention to use m-banking and negates with that of system quality. We have provided the theoretical as well as practical implications of the findings.

Keywords: Mobile banking, M-banking, D&M IS model, Trust, Actual usage

Link tải file đầy đủ: Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation

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Identification of critical quality dimensions for continuance intention in mHealth services: Case study of onecare service

Identification of critical quality dimensions for continuance intention in mHealth services: Case study of onecare service

Nguồn: International Journal of Information Management 46 (2019) 187–197
Ki-Hun Kim, Kwang-Jae Kim, Dae-Ho Lee, Min-Geun Kim, (2019).

Abstract

         Mobile health (mHealth) services support the continuous health-related monitoring, feedback, and behavior modification of individuals and populations through the use of personal mobile communication devices. Poor service quality is a major reason why many users have discontinued using mHealth services. However, only a few studies have identified the critical quality components for continuance intention. The current study aims to identify the crucial quality dimensions for users’ continuance intention in an mHealth service called Onecare. This service provides various forms of support for the day-to-day health behavior monitoring of college students by utilizing daily behavior data. In this research, five major quality dimensions of mHealth services, namely, content quality, engagement, reliability, usability, and privacy, were derived from existing studies. The effect of each quality dimension on continuance intention was estimated by analyzing the survey responses of 191 Onecare service users. The quality dimension with the most considerable effect on continuance intention was determined to be engagement followed by content quality and reliability. By contrast, the effects of usability and privacy on continuance intention were insignificant. Furthermore, this study found that the optimal quality management strategy can change depending on the objective, i.e., to increase continuance intention or satisfaction. These results will help mHealth service managers allocate their limited resources to effectively and efficiently improve continuance intention. Future research is required to verify if the findings of this study are generalizable to any population because the sample used in this work was specific to Korean college students.

Keywords: Mobile health service, mHealth, Continuance intention, Quality dimensions, Service quality.

Link tải file đầy đủ: Identification of critical quality dimensions for continuance intention in mHealth services: Case study of onecare service

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Mobile technology identity and self-efficacy: Implications for the adoption of clinically supported mobile health apps

Mobile technology identity and self-efficacy: Implications for the adoption of clinically supported mobile health apps

Nguồn: International Journal of Information Management 49 (2019) 58–68
Ali Balapour, Iris Reychav, Rajiv Sabherwal, Joseph Azuri, (2019).

Abstract

         Despite smartphone applications (apps) being key enablers of telemedicine, telehealth, and self monitoring, adoption issues persist for mobile healthcare (mHealth) apps. This study diverged from the traditional adoption approach and drew on more innovative theories to predict the intentions of patients for adopting apps supported by clinics. More specifi cally, technology identity literature was explored to make this prediction and the study surveyed 292 patients who were seated in the waiting room of a local clinic. The results suggested that perceived mobile technology identity (MTI), perceived related IT experience, and perceived self-efficacy positively influences patients’ perceived intentions to adopt mHealth apps provided by clinics or hospitals. Furthermore, the results suggested that perceived related IT experience positively in fluences users perceived self-efficacy and perceived MTI. However, education was found to negatively in fl uence patients’ perceived intentions to use mHealth apps. This study contributes to the growing literature on the use of these apps in trying to elevate the quality of patients’ lives. Moreover, there are implications for mHealth-app designers who are trying to make healthcare services accessible via smartphones.

Keywords: mHealth apps, IT identity, Self-efficacy, Mobile technology identity (MTI), Mobile apps.

Link tải file đầy đủ: Mobile technology identity and self-efficacy: Implications for the adoption of clinically supported mobile health apps

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Giáo trình cao học - Phương pháp nghiên cứu khoa học trong kinh doanh - Cập nhật SmartPLS

GIÁO TRÌNH CAO HỌC

Phương pháp nghiên cứu khoa học trong kinh doanh - Cập nhật SmartPLS

Nguồn: Nhà xuất bản tài chính
PGS.TS. Hà Nam Khánh Giao, TS. Bùi Nhất Vương, (2019).

Mục lục:

LỜI NÓI ĐẦU
PHẦN I: TỔNG QUAN VỀ NGHIÊN CỨU
CHƯƠNG 1: GIỚI THIỆU VỀ NGHIÊN CỨU
1.1. Định nghĩa về nghiên cứu
1.2. Phương pháp khoa học
1.3. Nghiên cứu cơ bản và nghiên cứu ứng dụng
1.4. Nghiên cứu định tính và nghiên cứu định lượng

CHƯƠNG 2: LÝ THUYẾT TRONG NGHIÊN CỨU
2.1. Lý thuyết
2.2. Khái niệm
2.3. Lập luận trong nghiên cứu

CHƯƠNG 3: QUAN HỆ NHÂN QUẢ TRONG NGHIÊN CỨU
3.1. Mối quan hệ nhân quả trong nghiên cứu
3.2. Tiêu chuẩn để phỏng đoán mối quan hệ nhân quả
3.3. Ảnh hưởng điều tiết và ảnh hưởng trung gian

PHẦN II: MỘT SỐ VẤN ĐỀ NGHIÊN CỨU THỰC NGHIỆM
CHƯƠNG 4: NGHIÊN CỨU THỰC NGHIỆM
4.1. Nghiên cứu thực nghiệm
4.2. Phân loại nghiên cứu thực nghiệm
4.3. Tính giá trị trong một nghiên cứu thực nghiệm
4.4. Nghiên cứu trong phòng thí nghiệm và nghiên cứu thực địa
4.5. Thiết kế cắt ngang và thiết kế theo chiều dọc trong nghiên cứu thực nghiệm
4.6. Đạo đức trong thiết kế nghiên cứu thực nghiệm

CHƯƠNG 5: SỰ ĐO LƯỜNG VÀ THANG ĐO CÁC KHÁI NIỆM
5.1.Định nghĩa thang đo
5.2. Phân loại thang đo
5.3. Đo lường thái độ trong nghiên cứu khảo sát
5.4. Đưa ra những câu hỏi để đo lường thái độ
5.5. Một số kỹ thuật trong đo lường khái niệm
5.6. Độ tin cậy và tính giá trị của thang đo
5.7. Sự sai lệch trong đo lường thái độ

CHƯƠNG 6: CHỌN MẪU
6.1. Chọn mẫu trong nghiên cứu
6.2. Tiến trình chọn mẫu
6.3. Chọn mẫu xác suất và chọn mẫu phi xác suất
6.4. Kích thước mẫu (cỡ mẫu)

CHƯƠNG 7: PHƯƠNG PHÁP TRÍCH DẪN VÀ VIẾT TÀI LIỆU THAM KHẢO TRONG NGHIÊN CỨU KHOA HỌC
7.1. Giới thiệu chung về trích dẫn và tài liệu tham khảo
7.2. Phương pháp trích dẫn trong văn bản
7.3. Thành phần thiết yếu của mọi tài liệu tham khảo
7.4. Phương pháp tham khảo
7.5. Ứng dụng phần mềm endnote để viết trích dẫn và tài liệu tham khảo

PHẦN III: MỘT SỐ ỨNG DỤNG THỰC NGHIỆM
CHƯƠNG 8: ỨNG DỤNG MÔ HÌNH HỒI QUY TRONG NGHIÊN CỨU KHOA HỌC
8.1. Kiểm định giả thuyết
8.2. So sánh giá trị trung bình
8.3. Phân tích mối quan hệ nhân quả
8.4. Ví dụ ứng dụng hồi quy bội trong bài báo khoa học

CHƯƠNG 9: MÔ HÌNH CẤU TRÚC TUYẾN TÍNH SỬ DỤNG AMOSS
9.1. Giới thiệu về mô hình cấu trúc tuyến tính
9.2. Các mô hình liên quan đến mô hình cấu trúc tuyến tính
9.3. Tính giá trị của mô hình đo lường: CFA
9.4. Phân tích mô hình cấu trúc tuyến tính SEM
9.5. Phân tích biến trung gian trong mô hình SEM
9.6. Phân tích biến điều tiết trong mô hình SEM
9.7. Phân tích nhân tố khẳng định cấu trúc bậc hai
9.8. Phân tích biến kiểm soát trong mô hình SEM

CHƯƠNG 10: MÔ HÌNH CẤU TRÚC TUYẾN TÍNH SỬ DỤNG SMARTPLS
10.1. Giới thiệu về mô hình cấu trúc PLS-SEM
10.2. Hướng dẫn sử dụng SMARTPLS
10.3. Đánh giá độ phù hợp mô hình đo lường
10.4. Đánh giá độ phù hợp của mô hình cấu trúc
10.5. Phân tích vai trò biến kiểm soát
10.6. Phân tích vai trò biến trung gian
10.7. Phân tích vai trò biến điều tiết

Từ khóa: Giáo trình cao học, Phương pháp nghiên cứu khoa học trong kinh doanh, SmartPLS.

Link tải file đầy đủ: (Chưa có)

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Service quality versus service experience: An empirical examination of the consequential effects in B2B services

Service quality versus service experience: An empirical examination of the consequential effects in B2B services

Nguồn: Industrial Marketing Management
Subhadip Roy, S. Sreejesh, Sandhya Bhatia, (2017).

Abstract

         The present study investigates the role of service experience in B2B services vis-a-vis service quality. In particular, the study addresses the question: how do the relative effects of service quality versus service experience in a B2B setting infl uence the immediate (satisfaction and perceived value) and subsequent customer outcomes (loyalty and word of mouth)? To this end, three surveys were conducted (with a combined sample size of 626) of customers of financial consultancy services. The collected data is subjected to factor analysis and structural equation modeling to test the study hypotheses. Major findings indicate a stronger influence of service experience on satisfaction and perceived value as compared to service quality. Results also show a stronger indirect effect of service experience on loyalty and word of mouth (via satisfaction) compared to service quality. In addition, service experience was found to in fluence both perceived utilitarian and hedonic value derived from service while service quality was found to infl uence only utilitarian value. The findings underline the importance of service experience in a B2B setup.

Keywords: Service experience, Service quality, Satisfaction, Loyalty, Perceived value, Structural equation modeling.

Link tải file đầy đủ: Service quality versus service experience: An empirical examination of the consequential effects in B2B services

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The influence of brand experience and service quality on customer engagement

The influence of brand experience and service quality on customer engagement

Nguồn: Journal of Retailing and Consumer Services 50 (2019) 50–59
Catherine Prentice, Xuequn Wang, Sandra Maria Correia Loureiro, (2017).

Abstract

         The study draws upon an existing conceptual model of customer engagement and examines how customer and firm based factors are related to customer engagement with a focus on the airline industry. Customer-based factors included in this study are brand experience and brand love; whereas firm-based factors are inflight service quality. The data were collected in one of European airports.
        The results show that customer-based factors are significantly related to customer engagement. In particular brand experience exerts significant direct and indirect effects on customer engagement. Whilst it does enhance passengers' brand experience, particularly the service by flight attendants, inflight service quality has a minimal effect on customer engagement. The implications of the findings are offered for researchers and practitioners to conclude the paper.

Keywords: Branding, Service quality, Customer engagement, Airlines.

Link tải file đầy đủ: The in fluence of brand experience and service quality on customer engagement

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The impact of urban greenways on residential concerns: Findings from the Atlanta BeltLine Trail

The impact of urban greenways on residential concerns: Findings from the Atlanta BeltLine Trail

Nguồn: Landscape and Urban Planning 167 (2017) 225–231
Sarah Weber, B. Bynum Boley, Nathan Palardy, Cassandra Johnson Gaither, (2017).

Abstract

         Urban greenways are receiving increased attention due to the implications they have for the sustainable development of 21st century cities. Although preferences of greenway users have been heavily investigated, research on residents’ perceptions of living in close proximity to these greenways pales in comparison. With this gap in mind, residents living within two socioeconomically different neighborhoods adjacent to the Atlanta BeltLine Trail were surveyed about common neighborhood concerns and how the BeltLine’s development alleviates or exacerbates these concerns. By simultaneously asking residents about both neighborhood concerns and the BeltLine’s impact on these concerns, modi fied Importance-Performance (IPA) graphs were created with four quadrants depicting where the BeltLine is successful and areas where it has aggravated problems. From the 381
responses received, the top five most important neighborhood concerns were crime, property taxes, vandalism, property values, and places for outdoor recreation. The BeltLine was perceived by residents to be improving property values, places for outdoor recreation, and social spaces for gathering, while slightly increasing litter, crime, vandalism, and property taxes. This can be seen on the graphs where most of negatively connoted concerns fell in the “Concentrate here” quadrant with the positively connoted concerns falling in the “Keep up the good work” quadrant. T-test results revealed that the affluent Northside neighborhood viewed the impacts of the trail as more positive than the transitioning Southwest neighborhood. Results suggest that greenway planners should tailor greenway development projects towards individual neighborhoods as they are likely to have different concerns and expectations of urban greenways.

Keywords: Urban greenways, Resident attitudes, Importance-performance analysis, Atlanta BeltLine, Sustainable development.

Link tải file đầy đủ: The impact of urban greenways on residential concerns: Findings from the Atlanta BeltLine Trail

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Evaluating the effects of open space configurations in reducing flood damage along the Gulf of Mexico coast

Evaluating the effects of open space configurations in reducing flood damage along the Gulf of Mexico coast

Nguồn: Landscape and Urban Planning 167 (2017) 225–231
Samuel D. Brody, Wesley E. Highfield, Russell Blessing, Tak Makino, Christine C. Shepard, (2017).

Abstract

         Economic losses from floods along the Gulf of Mexico have triggered much debate on different strategies to reduce risk and future adverse impacts from storm events. While much of the discussion has focused on structural engineering approaches to flood mitigation, increasing emphasis is being placed on avoidance strategies, such as the protection of undeveloped open spaces. This study leverage previous work to examine undeveloped lands across approximately 2600 watersheds along the Gulf of Mexico.
       Different types and spatial configurations of naturally-occurring open spaces are statistically evaluated across landscapes for their effects on reducing observed flood losses (economic damage to building and/or contents) under the National Flood Insurance Program (NFIP) occurring from 2008 through 2014. Statistical models isolate the influence of natural open spaces, while controlling for multiple socioeconomic, environmental, and development-based local conditions. Results estimate the dollar-savings in flood losses by maintaining open spaces over time. This study provides quantitative guidance on which types and spatial characteristics of open spaces are most effective in reducing the adverse impacts from floods. Findings indicate that large, expansive, and continuous patches of naturally-occurring open spaces most effectively reduce losses from flood events.

Keywords: Open space, Landscape metrics, Flood loss, Gulf of Mexico.

Link tải file đầy đủ: Evaluating the effects of open space configurations in reducing flood damage along the Gulf of Mexico coast

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Green infrastructure maintenance is more than land cover: Large herbivores limit recruitment of key-stone tree species in Sweden

Green infrastructure maintenance is more than land cover: Large herbivores limit recruitment of key-stone tree species in Sweden

Nguồn: Landscape and Urban Planning 167 (2017) 368–377
Per Angelstam, Simen Pedersen, Michael Manton, Pablo Garrido, Vladimir Naumov, Marine Elbakidze, (2017).

Abstract

        Due to anthropogenic alteration of stand composition and landscape pattern in Swedish forest landscapes managed for industrial wood production, remnant patches of deciduous forests and woodlands do not form a functional green infrastructure for biodiversity conservation. We assessed if large herbivore browsing hampers the restoration of deciduous forest as green infrastructure by reducing the recruitment of boreal and temperate deciduous tree species of particular importance for biodiversity conservation. A natural experiment approach was applied in the distinct Swedish temperate-boreal forest gradient in Sweden. We measured the potential for saplings of aspen, rowan, sallow and oak to become recruited into the population of ecologically mature trees, as well as the amount of tree and fi eld layer food. Sampling was made in forest stands representing four strata of managed forest landscapes accessible to large herbivores (experiment) and human settlements avoided by large herbivores (control). All four focal deciduous tree species had lower damage levels in controls (towns and villages) compared to experimental (forest) sites. While tree forage was much more abundant in controls, field layer forage in controls was not diff erent from experimental stands. For all tree species except aspen we found a positive relationship between damage levels and large herbivore abundance, to which moose contributed > 89%. We discuss the role of research design for assessing the impact of large herbivores on plants, and highlight the need for integration of multispecies wildlife management as well as conservation planning and management.

Keywords: Biodiversity conservation, Macroecology, Habitat restoration, Moose, Ecosystem management, Spatial planning.

Link tải file đầy đủ: Green infrastructure maintenance is more than land cover: Large herbivores limit recruitment of key-stone tree species in Sweden

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Exploring the link between neighborhood environment and mental wellbeing: A case study in Beijing, China

Exploring the link between neighborhood environment and mental wellbeing: A case study in Beijing, China

Nguồn: Landscape and Urban Planning 164 (2017) 71–80
Hongwei Dong, Bo Qin, (2017).

Abstract

        Existing studies of the health effects of urban form have focused overwhelmingly on physical health. The potential role of neighborhood environment in promoting people’ s positive mental wellbeing is understudied.
        The purpose of this study is to partially fill this gap. Based on a survey of 712 residents in 16 typical neighborhoods in Beijing, China, we develop hierarchical multilevel models to analyze the association between observed and perceived neighborhood environment (physical and social) and residents’ mental wellbeing, controlling for their general health status, personal characteristics, and housing conditions. We find that among the five observed neighborhood characteristics (floor area ratio, building coverage ratio, mixed land use, neighborhood size, and proximity to an urban park), proximity to an urban park is the only one that shows a significant and positive effect on subjective wellbeing. General neighborhood satisfaction has a signi ficant and positive association with residents’ mental wellbeing. Such a positive association, however, turns marginally signi ficant when observed neighborhood environment is controlled for in the model. We find a signi ficant and positive association between perceived neighborhood social environment (particularly harmonious interpersonal relationship between neighbors) and mental wellbeing. The association between neighborhood social environment and mental wellbeing is weaker in newer neighborhoods that were built after 2000. Moreover, the strength of social capital tends to decline from older to newer residential neighborhoods. In general, neighborhood environment plays a signi fi cant but minor role in explaining people ’s subjective wellbeing. Personal health status and demographic characteristics are more powerful in explaining the variation among people’ s subjective wellbeing.

Keywords: Mental wellbeing, Neighborhood environment, Social capital, Beijing.

Link tải file đầy đủ: Exploring the link between neighborhood environment and mental wellbeing: A case study in Beijing, China

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The impact of urban green space on health in Berlin, Germany: Empirical findings and implications for urban planning

The impact of urban green space on health in Berlin, Germany: Empirical findings and implications for urban planning

Nguồn: Landscape and Urban Planning 167 (2017) 410–418
Gero Coppel, Henry Wüstemann, (2017).

Abstract

        This study investigates the impact of residential access to urban green space (UGS) on self reported health (SRH) in Berlin, Germany. Using Geographical Information Systems (GIS), survey data and Urban Atlas land cover data, we calculated the Euclidean distance between 874 respondents georeferenced home locations and the closest edge of the nearest green space as well as the spatial coverage of green space within a 250 m buffer around the place of living. These measures serve as proxies for residential access to UGS. Using linear regression models, we find both, decreasing Euclidean distances to the nearest green space and increasing spatial coverages of UGS significantly contributing to SRH. Furthermore, we find spatial coverages of UGS of less than 2.5% and Euclidean
distances of at least 200 m to the nearest green space to have negative impacts on SRH if compared to observations having largest spatial coverages of UGS around their home locations and shortest distances to the nearest green space, respectively. Based on these findings, we identify 437 of Berlin's 447 planning units that provide access to UGS negatively a ffecting SRH of which 297 are used for residential purposes primarily. Our results provide useful information for policy makers and urban planners on the impact of UGS on health and adequate green space provision.

Keywords: Self-reported health (SRH), Urban land use, Green urban areas, GIS, Spatial analysis.

Link tải file đầy đủ: The impact of urban green space on health in Berlin, Germany: Empirical findings and implications for urban planning

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A new framework for prioritising decisions on recreational trail management

A new framework for prioritising decisions on recreational trail

management

Nguồn: Landscape and Urban Planning 167 (2017) 1–13
Aleksandra M. Tomczyk, Marek W. Ewertowski, Piran C.L. White, Leszek Kasprzak, (2017).

Abstract

     Many Protected Natural Areas provide benefits for both conservation and recreation. The frequent trade-offs between these activities pose challenges for management and require decisions to be made about how to prioritise and direct management actions. Here we propose a new prioritization framework that can provide National Park managers with an enhanced ability to control recreational trail conditions, improve visitor safety, and increase the efficiency of protecting the environment at the same time. Regression tree analysis of a large sample of data collected for the entire trail network in Gorce National Park, Poland revealed that type and amount of use, and type of plant communities, were the most signi ficant factors affecting trail degradation.
      Based on the level of recreational impacts as well as environmental, use-related and management related factors, we distinguished 12 types of trail degradation, which we grouped into four levels of degradation to serve as the basis for recommendations for monitoring. We proposed the following monitoring approaches: (1) for trails with an acceptable (minimal) level of degradation – a rapid inventory every 2–3 years; (2) for threatened trails – annual monitoring, preferably immediately following the main tourist season; (3) for damaged trails, which are the type of trail most at risk from further damage – twice-yearly monitoring focusing on sections of trail subjected to changes in type or level of use or subjected to extreme weather events; and (4) for heavily damaged trails – monitoring every 1–2 years, concentrated mainly on sections that may create di fficult or unsafe travel conditions. We recommend a full assessment along the entire trail system every 10 –15 years.

Keywords: Protected areas, Recreational impact, Trail degradation, Gorce national park, Geographic information system, Regression trees.

Link tải file đầy đủ: A new framework for prioritising decisions on recreational trail management

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Resident - defined measurement scale for a city’ s products

Resident - defined measurement scale for a city’ s products

Nguồn: Landscape and Urban Planning 167 (2017) 177–188 
Yongge Niu, Lily C. Dong, Yixuan Niu, Fumin Deng, (2017).

Abstract

     The concept of a city’s products has been proposed and discussed in several studies. However, customers’ quality perception is not addressed in the existing research. This study takes the perspective of city residents, follows a procedure to develop a scale, selects a few representative cities in China as study sites, and develops and tests a scale to measure the quality perceptions of a city ’ s products. The scale is composed of 15 dimensions: the macro environment, urban design and architectural characteristics, community infrastructure, community management and services, transportation system, leisure and recreation, shopping and dining, public events, personal career development, municipal administration and services, air quality, diligence of local government officials, social order and security, personal quality of neighborhood residents, and local corporate social responsibility.
This study then examines the nomological validity by testing the relationships between the city products’ quality perception (CPQP) and citizen satisfaction, place attachment, citizen subjective well-being, and city image.

Keywords: City’s products, Urban residents, Citizen satisfaction, Place attachment, Citizen subjective well-being.

Link tải file đầy đủ: Resident - defined measurement scale for a city’ s products

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