
E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty IntentionsNguồn: Procedia - Social and Behavioral Sciences 229 (2016) 427 – 443Cemal Zehir, Elif Narcıkara, (2016).Abstract ...
E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions Nguồn: Procedia - Social and Behaviora...